UNUSED
TICKETS ON WHICH NO RESERVATION HAS BEEN MADE:
If a ticket
on which no reservation of a seat or berth has been made is presented for
cancellation within three hours after the actual departure of the train for
which the ticket is issued or for any ticket valid for the whole day, within
three hours after the actual departure of the last train of the day for the
destination station, refund of fare shall be made on every such ticket after
deducting Rs. 10/- per passenger as clerikage.
UNUSED
TICKETS ON WHICH RESERVATION HAS BEEN MADE:
(1) Subject to
the provision of these rules, if a
ticket on which reservation of a seat or berth has been made, is presented for cancellation, refund of fare shall be made after deducting cancellation
charge from the fare as follows :-
(a) If a ticket
is presented for cancellation more than one day in advance of the scheduled
departure of the train (excluding the day of journey) cancellation charge shall
be deducted at the flat rate of Rs. 50/- for A.C
First Class/Executive Class,
Rs. 30/- for A.C. 2 Tier sleeper class/
A.C. 3 Tier sleeper class/ First class/A.C Chair Car, Rs. 20/- for
Sleeper class and Rs. 10/- for Second class.
(b) If the ticket
is presented for cancellation within one day in advance (excluding the day of
journey) and up to four hours before the scheduled departure of the train,
cancellation charges shall be 25% of the fare subject
to the min. flat rate mentioned in clause (a).
(c) If the ticket
is presented for cancellation within four hours before the scheduled departure
of the train and up to –
(i) Three hours, when the ticket is for a
destination station up to 200 KM.
(ii) Six hours,
when the ticket is for a destination station of more than 200 KM but up to 500
KM., and
(iii) Twelve hours, when the ticket is for
a destination station of more than 500 KM., after the actual departure of the
train, cancellation charges shall be 50 % of the fare subject to the min. flat
rate mentioned in clause (a).
Provided that for night train leaving
between
(2) No refunds
shall be granted at the station if the ticket is surrendered for cancellation
after the expiry of the period mentioned under clause (c) of sub rule (1).
Note:
(1) In the case
of tickets issued for travel from some other stations refunds shall be
admissible at the ticket issuing station provided that the ticket is
surrendered before the schedule departure of the train from the station from
where the ticket is valid.
(2) On a
party/family ticket issued for more than one person, where some persons have
confirmed reservations and others are on waiting list, full refund less clerkage charges is admissible for confirmed passengers
provided that the entire ticket is surrendered for cancellation at the journey
commencing station within four hours before the scheduled departure of the
train and up to three hours after actual departure of the train.
UNUSED
WAIT LISTED OR RAC TICKETS
(1A) Subject to
provisions of subrule (2), no cancellation charges
shall be payable if a wait-listed or RAC ticket is presented for cancellation
up to –
(i) Three hours,
when the ticket is for a destination station up to 200 KM.
(ii) Six hours, when the ticket is for a
destination station of more than 200 KM but up to 500 KM., and
(iii) Twelve hours, when the ticket is for
a destination station of more than 500 KM., after the actual departure of the
train except for a deduction of a clerkage charge of
Rs.10/- per passenger.
Provided that for night train leaving
between
(2A) Where
confirmed reservation has been provided to RAC or wait-listed ticket holder at
any time up to the final preparation of reservation chart, such ticket shall be
treated as a reserved ticket and cancellation charges shall be payable in
accordance with rules mentioned above.
CANCELLATION
CHARGES ON MULTIPLE JOURNEY TICKETS: -
When an
unused ticket involving more than one journey is surrendered for cancellation,
the entire ticket shall be treated as one single journey ticket and refund of
fare of entire ticket shall be granted as per rules (1) and (2) above,
according to the reservation status of the first lap of journey, i.e. if
reservation status of first lap of journey is confirmed, refund shall be
granted in accordance with the rule (1) and (2) above and if the reservation
status of first lap of journey is RAC/Wait-list, refund shall be granted in accordance with
the rule (1A) and (2A) above. The cancellation charges or clerkage
charge as the case may be, shall be levied only once on the entire amount of
the ticket, irrespective of the reservation status of different laps of
journey, and not separately for each lap of journey.
REFUND ON
PARTIALLY USED TICKETS
For partially
used tickets where a passenger terminates his journey enroute,
a ticket deposit receipt shall be issued by the station master and the ticket
holder may apply for refund to the chief commercial manager (Refunds) of the
concerned railway.
REFUND DUE
TO LATE RUNNING OF TRAINS
Full fare
shall be refunded in case of cancellation of tickets due to late running of trains
more than three hours from the journey commencing station provided that such
tickets are cancelled upto the time limit indicated
under (i) (ii) (iii) of (1A) above of the actual
departure of the trains.
REFUND OF
TICKETS WHERE RAILWAY ADMINISTRATION IS UNABLE TO PROVIDE ACCOMMODATION
Full refund
of fares shall be granted in case the railway administration is not able to
provide accommodation for any reason whatsoever to passengers holding reserved
tickets, provided such tickets are cancelled within three hours of the actual
departure of the trains.
In case a
train is cancelled due to accidents, breaches or floods, the full refund of
fare is granted within three days excluding the scheduled day of departure of
the train.
REFUND IN
CASE OF FAILURE OF AIR-CONDITIONING EQUIPMENT
When the
air-conditioning has not worked for a portion of the journey, the ref und for
such portion of the journey is granted at the destination of the train on
production of a certificate of the conductor /guard, if the ticket is presented
within twenty hours of the arrival of the train as follows:
1)
In case of AC first class, the difference between
the AC first class fare and first class mail fare.
2)
In case of AC 2 tier sleeper/AC 3 tier sleeper class, the difference between the AC 2 tier/AC 3 tier fare
and the sleeper class mail /express fare.
3)
In case of AC chair car class the difference
between the AC chair car class and second class mail/express fare.
4)
In case of Executive class ticket of Shatabdi trains, the difference between the notified
executive class fare for the concerned section and first class mail/express
fare for the concerned distance of that section.
REFUND IN
CASE PASSENGERS ARE MADE TO TRAVEL IN A LOWER CLASS FOR WANT OF ACCOMMODATION
If a ticket holder
of higher class is made to travel in a lower class for want of accommodation in
the class for which the ticket was issued, refund of difference between the
fare paid and fare payable shall be granted at the destination station or the
originating station as the case may be. The refund at the destination shall be
granted only on the production of a certificate from the conductor/Guard/TTE
and the ticket is presented within 20 hours of the arrival of the train at the
destination station.
REFUND ON
LOST/TORN/MUTILATED TICKETS
No refund is
permissible against lost/misplaced tickets. Loss of tickets be
reported to railways immediately to prevent fraudulent refunds on lost tickets.
Refund on
torn/mutilated ticket is admissible subject to the deduction of cancellation
charges as per rules, provided that the authenticity of such a ticket is
verified at the station on the basis of particulars visible on the face of
ticket.
ISSUE OF
DUPLICATE TICKET IN LIEU OF LOST/TORN/MUTILATED TICKETS
Duplicate ticket
can be issued only in case of lost/torn/mutilated confirmed/RAC tickets.
The duplicate
ticket can be issued against lost/torn/mutilated ticket if it is reported to
the railway and the passenger can travel on the accommodation reserved by him,
by making payment and getting a duplicate ticket as per following table: -
A) Before the chart preparation
|
CONDITIONS |
DISTANCE |
FARE TO BE PAID |
|
a) Lost/Torn/Mutilated confirmed/ RAC tickets for trains other than RAJDHANI/ SHATABDI |
1) Up-to 500 KM |
1) 25% of the total fare |
|
2) More than 500 KM |
2) 10% of the total fare subject to min. of 25% of the fare for 500 KM |
|
|
b) For RAJDHANI / SHATABDI point to point fixed fare trains |
All distances |
3) 25% of the total fare |
b) After the chart preparation
|
CONDITIONS |
DISTANCES |
FARE TO BE PAID |
|
c) Confirmed lost tickets |
All distances |
50% of the total fare |
|
d) Confirmed torn/mutilated tickets |
1) Up-to 500 KM |
25% of the total fare |
|
2) More than 500 KM |
10% of the total fare subject to min. of 25% of the fare for 500 KM |
|
|
e) RAC/Torn/mutilated tickets |
All distances |
25% of the total fare |
Note:
1) No duplicate
ticket against lost RAC ticket is permitted after the chart preparation.
2) No duplicate
ticket is issued against Wait List lost/torn/mutilated tickets.
REFUND OF
DUPLICATE TICKET
If lost
tickets are traced and presented along with the duplicate ticket before the
departure of the train, refund is permitted for the duplicate ticket after
deduction of 5% of the charges paid subject to a min. of Rs.
20/-. Thereafter, original ticket becomes valid for travel as well as refunds. The 10% or 25% of fare collected for issuing
duplicate ticket before preparation of reservation chart against lost/misplaced
reserved/RAC tickets is refundable from PRS terminals at destination station
after completion of journey on verification that no one has taken refund on the
concerned lost/misplaced ticket and after deducting usual clerkage
charge per passenger. Such refund is
admissible on surrendering the duplicate ticket upto
3 days of arrival of the train.
REFUND ON
TICKETS PURCHASED ON CREDIT CARD
Tickets
purchased on credit cards can be cancelled and Credit Slip obtained only at
such Railway Stations where Credit Card counters exist.
If you need
to cancel your tickets at other stations, where such counters are not
available, please cancel your reservation and obtain a Ticket Deposit Receipt. You
can then apply to Chief Commercial Manager (Refunds) of the zone, to which the
Ticket Deposit Receipt - issuing station belongs.