MISCELLANEOUS REFUND RULES

(a) Refund on combined tickets

 

i)   You may have reserved tickets where some passengers are wait-listed and others confirmed. If such, tickets are, cancelled within 4 hrs, of the scheduled departure of the train and upto 3 hrs. after the actual departure of the train,  full refund will be given on confirmed passengers as well as wait-listed passengers. Only a nominal clerkage charge of Rs.10/-per passenger will be deducted.

ii) If you know before the commencement of your journey that less number of persons will be travelling on a combined ticket than originally booked, you can claim refund for the passengers not travelling on that ticket. To get this refund, you should surrender the original combined ticket at the station. You will then be given the refund and the free Excess Fare Ticket for the remaining passengers, who are travelling. Cancellation charges are levied on the passengers not travelling on the combined ticket.

iii) If you could not claim refund before the commencement of your journey, you should approach the Conductor/Travelling Ticket Examiner. After making necessary endorsements on the ticket and the reservation chart, he will issue the free Excess Fare Tickets, which can be used to claim refunds for the passengers who have not travelled. You should apply to Chief Commercial Manager (Refund) Central Rly. within 90 days from the day of journey.

 

(b) Refund on cancellation of journey-altered tickets

 

If you have either preponed or postponed your journey, upgraded from a lower class to a higher class or changed to another train, and subsequently cancelled your tickets, refund will be granted after retaining two sets of cancellation charges. These will be calculated by:

(i) Treating the journey alteration as a fresh cancellation.

(ii) Treating the altered reservation as a fresh reservation.

 

(c) Refund on tickets booked against Military Warrants

 

Military personnel who cancel tickets issued against military concessional voucher which is partly paid in cash and partly paid through the voucher given by the Defence Authorities, will be refunded the cash portion only. The refund will be granted after deduction of due cancellation charges, at the station itself. As regards the voucher portion, necessary credit will be given to the Defence Authorities. In respect of tickets issued against military warrant, fully paid by the Defence Authorities, military personnel should cancel the reservation and surrender the tickets at the station and obtain a Ticket Deposit Receipt / Surrender Certificate.

 

(d) Cancellation charges on tickets purchased against police warrants:

 

When Unused / Partially used tickets, purchased against police warrants, are surrendered for cancellation, the cancellation charges are levied as applicable on tickets purchased against cash.

 

(e) Refund on tickets purchased on credit card.

 

Tickets purchased on Credit Cards can be cancelled and Credit Slip obtained only at such Railway Stations where Credit Card Counters exist. If you need to cancel your tickets at other stations, where such counters are not available, please cancel your reservation and obtain a Ticket Deposit Receipt. You can then apply to the Chief Commercial Manager (Refund) of the Zone, to which the Ticket Deposit Receipt - issuing station belongs (Refer to addresses of CCM Refunds in item no. 12.7.)

 

(f) Refund on Lost / Mutilated tickets

 

No refund is permissible on lost tickets. Please inform the Reservation Office immediately, about the loss of your ticket. This will prevent the fraudulent refund of such tickets.

 

Refund on torn / mutilated tickets shall be admissible after the deduction of due cancellation charge, provided that the authenticity of such a ticket can be verified from it.

(g) Refund on Season Tickets

 

No refund is admissible on any type of season tickets in any circumstances over suburban or Non-suburban section of Indian Railways.

WHERE CAN YOU GET A REFUND

(A) You can get a Refund across the counter

 

If you cancel your tickets within the prescribed time limits specified in the Refund Rules, you can claim your refund across the counter at the station itself.

 

(B) You can get a Refund from the Station Managers

 

If you wish to apply for a refund beyond the prescribed time limit, you can approach the Station Manager in-charge of the Station, to obtain spot refund. For this, you will first need to satisfy the Station Manager, that your ticket has not been used.

 

This facility is available only at certain nominated stations, and is subject to the discretionary powers of the Station Manager.

 

     1.             

Ambernath

     2.             

Amravati

     3.             

Ahmednagar

     4.             

Akola

     5.             

Bhusaval

     6.             

Burhanpur

     7.             

Balharshah

     8.             

Badnera

     9.             

Byculla

   10.           

Chalisgaon

    11.            

Chandrapur (Maharashtra)

   12.           

Chembur

   13.           

Dadar

   14.           

Daund

   15.           

Dombivli

   16.           

Ghatkopar

   17.           

Gulbarga

   18.           

Jalgaon

   19.           

Kalyan

   20.           

Khandwa

   21.           

Kolhapur

   22.           

Lokmanya Tilak Terminus

   23.           

Lonavla

   24.           

Mumbai CST.

   25.           

Manmad

   26.           

Miraj

   27.           

Mulund

   28.           

Nagpur

   29.           

Nasik Rd.

   30.           

Pune

   31.           

Solapur

   32.           

Shegaon

   33.           

Thane

   34.           

Wardha

 

 

 

 

Refund granted at the Station Manager level is subject to a deduction of 10% of the amount refundable in case of unreserved waitlisted and RAC tickets; and 50% of the amount refundable in case of reserved tickets.

 

(C) A step - by - step guide to claiming such refund, has been outlined below, for your convenience.

 

Step 1 :

 

For totally unused tickets, obtain a Ticket Deposit Receipt from the Station Manager of the nearest Railway station. This should be done within 30 days from the date of scheduled travel.

 

For partially-used tickets, collect the Ticket Deposit Receipt from the Station Manager of the station where you have terminated your journey. This should be done within 24 hrs. of the arrival of the train at that station.

 

Step 2 :

 

Apply to the Chief Commercial Manager (Refund) of TDR issuing Railway, whose address is given on TDR within 90 days from the scheduled date of journey. No claim will be entertained beyond this time limit.

 

There may be occasions where you may have to seek a refund for a journey outside the Central Railway Zone. In case you obtain a Ticket Deposit Receipt (TDR) at a station outside Central Railway. Please apply for the refund to the Chief Commercial Manager (Refund) of the relevant zone whose address is provided on TDR itself. For format of TDR please see in item No. 12.8.

 

Passengers are advised to fill up application form for refund given in TDR (Reverse side) and send it to the Chief Commercial Manager,  (Refund), Central Railway, C.S.T Mumbai.

Please retain Photostat copy of the ticket / TDR and any other documents enclosed.

In your interest, you are advised to send your refund application by courier or registered post.

 

MODE OF REFUND

 

You are eligible for refund in any one of the following modes under certain conditions:

 

(a) Spot Refund

 

This is an across - the - counter refund done at any Booking Office / Reservation Office of a station.

 

(b) Through a Staion Pay Order to be exchanged at a station.

 

You shall receive the refund through a Station Pay Order only if you reside within the jurisdiction of Central Railway. Refund issued on Pay Orders can be encashed in person with a proof of identity like driving license / Passport / ration card etc. You can also encash them through a representative, provided he is given appropriate authorisation. The representative is also required to carry proof of identity at the time of encashment.

 

(c) By Money Order or a crossed Cheque

 

If you reside outside the jurisdiction of Central Railway, your refund will be sent through Money Order / Crossed Cheque.